Procedures

What is a Procedure?

A Procedure is a step-by-step guide that gently leads the AI Agent through specific actions to complete a task or workflow. Think of it as a helpful guidebook rather than a set of strict rules—it’s there to support the Agent in understanding how to handle different situations.

For example, if a customer asks about their order status, the Procedure will prompt the AI to look up the order in the database, gather the details, and respond with a clear update. It’s the “how-to” manual that helps the AI Agent navigate each task. procedures procesees : triggers (when to start), steps (what actions to take), goals (what to accomplish), and advanced actions (like accessing external systems or databases).

Basic Info

Activation ConditionGoalAction

Instruction

Additional Instruction

Interaction

Procedures StepProcedures ContextProcedures Tools