A Procedure is a step-by-step guide that gently leads the AI Agent through specific actions to complete a task or workflow. Think of it as a helpful guidebook rather than a set of strict rules—it’s there to support the Agent in understanding how to handle different situations.
For example, if a customer asks about their order status, the Procedure will prompt the AI to look up the order in the database, gather the details, and respond with a clear update. It’s the “how-to” manual that helps the AI Agent navigate each task.
procedures procesees : triggers (when to start), steps (what actions to take), goals (what to accomplish), and advanced actions (like accessing external systems or databases).
