Complaint Analyzer is an AI-powered solution designed to analyze customer complaints efficiently, providing actionable insights to enhance service quality and customer satisfaction.Converts spoken language into written text, facilitating content documentation and analysis from audio sourcesCustomer Care - Complaint Analyzer
Capabilities
Speech to Text
This capability enables the Complaint Analyzer to transcribe audio files into written text. By utilizing advanced speech recognition technology, the Analyzer accurately converts spoken language from audio recordings into text format.
Diarization
This feature allows the Complaint Analyzer to detect two or more speakers in a conversation and display their conversation separately
Information Extraction
The analyzer efficiently processes and analyzes customer complaint data, extracting relevant information for further analysi.this include Customer Profiling,Issue Identification,Keyword Identification,Emotional Tone Detection
Assessment
involves both categorizing and assessing customer complaints to gain a comprehensive understanding of their nature and significance Complaint Categorization,Severity Level Assessment,Urgency Level Determination,Impact Assessment
Complaint Categorization: It categorizes complaints into types based on their nature, such as product-related, service-related, or customer experience-related.
Severity Level Assessment: The analyzer assesses the severity levels of complaints, guiding prioritization of resolution efforts.
Urgency Level Determination: It determines the urgency levels of complaints, indicating whether immediate attention is required or if they can be addressed over time
Impact Assessment: It evaluates the impact of customer complaints on the business, including their implications for brand reputation and operational performance
Analysis
identify underlying factors contributing to customer complaints, such root cause analysis
Root Cause Analysis: It conducts root cause analysis to identify underlying factors contributing to customer complaints, such as product issues or process inefficienci
Recommendation
provides comprehensive recommendations for resolving customer complaints effectively such as Resolution Recommendations and Follow-up Action
Resolution Recommendations: Based on the analysis, the analyzer provides comprehensive recommendations for resolving customer complaints effectively.
Follow-up Actions: The analyzer suggests follow-up actions required to address customer complaints and prevent recurrence.
