Rules
By Rules Training
By rules training involves defining specific rules or conditions that trigger particular responses from the AI agent.
Users specify the conditions, and the AI agent is trained to follow these rules and produce the desired output when the conditions are met.
By rules training allows for more structured and conditional responses from the AI agent.
Adding Training by Rules
By Rules Training:
Select the "By Rules" training type.
Click on the "+ Add Training" button to create a new training rule.
Define a condition or pattern that triggers a specific response.
Specify the desired output or action that the AI should produce when the condition is met.
Save the training rule by clicking the "Save" button.
To discard a context, click the "Discard" button instead of the "Save" button.
By Rules: This training type supports English input for defining specific conditions and responses. If you prefer to instruct the AI agent with rule-based patterns using English, this is the ideal option for you.
Best Practice
Rules
Condition: When the user expresses interest in a specific product but hesitates to make a purchase.
Instruction: Offer a limited-time discount or a special offer to incentivize the user to make a purchase, emphasizing the value they will gain from the product.
Condition: When the user asks for a comparison between two or more products.
Instruction: Provide a detailed comparison chart highlighting the key features, benefits, and pricing of each product, assisting the user in making an informed decision.
Condition: When the user inquires about the availability of a product that is currently out of stock.
Instruction: Apologize for the inconvenience and offer to notify the user when the product is back in stock. Provide alternative product options that meet the user's requirements.
Condition: When the user asks for a demonstration of how a product works.
Instruction: Offer to schedule a personalized live demo or provide access to a pre-recorded video demonstration showcasing the product's functionality and key features.
Condition: When the user asks for customer testimonials or reviews about a specific product.
Instruction: Share positive customer testimonials, reviews, or case studies that highlight the product's success stories and satisfied customers, building trust and credibility with the user.
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