Activation Condition

Activation Condition defines the specific trigger that initiates a procedure.Configuring the activation condition ensures that the procedure starts only when the defined conditions are met.

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Logic

Activation Condition Logic - How it works

• Activation Logic: The procedure shall activate only when the specified start condition is met. This ensures that the procedure aligns with the user's input or system events and triggers at the right time.

• If the start condition is not met, the procedure remains inactive. Once the condition is fulfilled, the system initiates the procedure and continues with the subsequent steps in the workflow.

• The start condition logic ensures that the procedure fits seamlessly into the larger workflow, preventing it from being triggered prematurely or in unintended scenarios.

Description Section

Purpose

The Description field provides an overview of the procedure.

How to Configure

1. Click Edit: Click the Edit button next to the description field.

   

   Edit Description
2. Enter the Description: Clearly describe the purpose and functionality of the procedure. This could outline what the procedure is meant to achieve within the user journey or system workflow. Example: If the procedure is for handling support tickets, you could write: This procedure is designed to guide the user through submitting a support ticket, ensuring that all necessary information is collected and routed to the appropriate team.

   

   Input Description
3. Save Changes: After modifying the description, click Save to apply the changes.

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Start Condition Section

Purpose

The Start Condition determines when the procedure will automatically start. It ensures that the procedure is triggered based on specific user actions or system events.

How to Configure

1. Click Edit: Click the Edit button next to the Start Condition field.

   

   Edit Start Condition
2. Define the Start Condition: In the Start Condition field, specify the condition or event that triggers the procedure. This could be based on user input, a system event, or any predefined condition.

   • Example: For a procedure related to booking appointments, you could enter procedure starts when the user wants to submit a claim and provides the necessary claim details (e.g., item description, date of purchase, reason for claim).

     

     Input Start Condition
3. Save Changes: Once you’ve defined the start condition, click Save to ensure your changes are applied.

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Key Considerations for Start Conditions

• Make sure the condition is clear and specific to avoid incorrect triggers.

• Test the start condition to verify it aligns with the intended workflow.

• Update the condition if the user’s interaction flow changes over time.

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