Activation Condition
Last updated
Last updated
The Description field provides an overview of the procedure.
Click Edit: Click the Edit button next to the description field.
Enter the Description: Clearly describe the purpose and functionality of the procedure. This could outline what the procedure is meant to achieve within the user journey or system workflow.
Example:
If the procedure is for handling support tickets, you could write:
This procedure is designed to guide the user through submitting a support ticket, ensuring that all necessary information is collected and routed to the appropriate team.
Save Changes: After modifying the description, click Save to apply the changes.
The Start Condition determines when the procedure will automatically start. It ensures that the procedure is triggered based on specific user actions or system events.
Click Edit: Click the Edit button next to the Start Condition field.
Define the Start Condition: In the Start Condition field, specify the condition or event that triggers the procedure. This could be based on user input, a system event, or any predefined condition.
Example: For a procedure related to booking appointments, you could enter
procedure starts when the user wants to submit a claim and provides the necessary claim details (e.g., item description, date of purchase, reason for claim).
Save Changes: Once you’ve defined the start condition, click Save to ensure your changes are applied.
Make sure the condition is clear and specific to avoid incorrect triggers.
Test the start condition to verify it aligns with the intended workflow.
Update the condition if the user’s interaction flow changes over time.
